The Insurance Regulatory and Development Authority (IRDA) plans to set up a call centre to handle policyholder grievances. For this it has shortlisted three information technology companies including Mahindra Satyam, Sparse and Vcustomer.
The service is proposed to be made available for 12 hours from Monday to Saturday in multiple languages starting with English, Hindi, Telugu, Tamil, Malayalam, Marathi, Bengali, Kannada and Gujarati. n

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